Shipping policy

Shipping Policy – Novanexs

1. Shipping Coverage

Novanexs currently ships across all major cities of Pakistan.
We deliver through trusted courier partners to ensure safe and timely delivery.

2. Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

Estimated delivery times:

  • Major Cities: 2–4 business days

  • Remote Areas: 3–6 business days

Delivery times may vary due to weather conditions, courier delays, or public holidays.

4. Shipping Charges

  • Free Shipping

Option C – Cash on Delivery (COD)

  • COD available nationwide

  • No hidden charges

5. Order Tracking

Once your order is shipped, you will receive a confirmation message/email with tracking details (if applicable).

6. Address Responsibility

Customers are responsible for providing accurate shipping information.
Novanexs is not responsible for delays caused by incorrect or incomplete addresses.

7. Failed Deliveries

If a delivery attempt fails due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept order

The order may be canceled and future orders may require advance payment.

8. Delays & Force Majeure

Novanexs is not liable for shipping delays caused by:

  • Natural disasters

  • Political unrest

  • Courier service disruptions

  • Government restrictions